Complete Franchises is committed to ensuring our website and platform are accessible to everyone, including people with disabilities. We continually work to improve the user experience for all visitors and apply relevant accessibility standards.
Our Commitment
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Measures We Take
To support accessibility, Complete Franchises takes the following measures:
- Include accessibility as a requirement in our design and development process
- Provide text alternatives for non-text content (images, icons, and media)
- Ensure all content is navigable via keyboard alone
- Use sufficient colour contrast across all UI elements
- Label all form elements clearly with descriptive text
- Ensure interactive elements have visible focus indicators
- Structure pages with semantic HTML headings for clear hierarchy
- Provide skip-navigation links for screen reader users
Assistive Technologies
Our website is designed to be compatible with assistive technologies including:
- Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
- Screen magnification software
- Speech recognition tools
- Keyboard-only navigation
Known Limitations
While we strive for full accessibility, some areas of our platform may not yet fully conform to WCAG 2.1 AA. We are actively working to identify and address these areas. Third-party content or tools embedded in our platform may also have their own accessibility limitations that are outside our direct control.
Feedback and Contact
We welcome your feedback on the accessibility of our website. If you experience any barriers or have suggestions for improvement, please contact us:
- Email: legal@completefranchises.com
- Response time: We aim to respond within 2 business days
If you are not satisfied with our response, you may contact the relevant accessibility enforcement authority in your jurisdiction.
Formal Complaints
We are committed to resolving accessibility complaints promptly and fairly. If you wish to make a formal complaint regarding accessibility of our website or services, please email us at legal@completefranchises.com with the subject line “Accessibility Complaint” and we will acknowledge your complaint within 5 business days.
Assessment and Updates
This accessibility statement was last reviewed in 2026. We review and update this statement annually, or whenever significant changes are made to the website. Our accessibility roadmap includes ongoing audits, user testing with assistive technologies, and staff training on accessible design and content practices.